You will find all frequently asked questions here

You will find the answers to the most common questions about credit, leasing, and financing in our FAQs. 

General FAQs

I have a standing order set up. Does the switch to QR-bills mean that I need to adjust the IBAN number?

Yes. Following a transitional period that ends in September 2022, the QR-bills will replace all the existing red or orange payment slips. The standing order will therefore need to be changed to the new IBAN-QR.

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0800 40 40 42

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Monday to Friday, 08:00 to 18:00

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0800 40 40 43

Calls are free of charge from Switzerland

Monday to Friday, 08:00 to 18:00

Monday to Friday, 08:00 to 18:00

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